Perspectives
Most of my writing is about business, services, digitization, investing, and building great companies. These essays are my attempt to make sense of the things I’m curious about. I share them to offer helpful perspectives and connect with others trying to do the same.
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Delve into the intricate balance of working capital in service businesses, its impact on growth, and the vital role of trust. Uncover ten common working capital traps and learn why effective management is key, not just for manufacturers and retailers but for service business too.
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Operators and investors in professional services must understand the barriers and strategies to enduring growth. Learn about obstacles like the Two-Market Balance, ACID, and the Guild Mindset. Explore the strategies and tactics that make sure these challenges don’t stand in your way of professional service business growth.
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Are you an operator or investor in professional services? Read about the three qualities that distinguish great professional service providers from the rest. I explore the importance of personalization, credibility, and effective delivery in building meaningful client relationships and driving sustainable growth. Learn why you need to tailor engagements, establish expertise, and deliver actionable guidance.
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Explore the benefits of combining project-based and recurring services. Discover how this strategic blend can increase profitability, mitigate insourcing risk, and solve valuable service problems. Learn how project-based services can turn your sales and marketing efforts into profitable ventures. Find out why striking the right balance is a key part to long-term success. Read more…
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Explore the myth of pure service businesses and discover how integrating productized services, asset-based consulting, and targeted digitization can transform your operation, driving growth, efficiency, and a competitive edge in today’s dynamic market.